Customer Service & Return Policy

We will deliver every item in our catalog as fast as possible. There will be times when we will not be able to provide certain items due to circumstances beyond our control. Our representatives will be more than happy to suggest other items of like quality and value. JFC International reserves the right to substitute cigars of equal or higher value due to availability.

We also reserve the right to limit amounts and quantities of any order. Most recent catalog price prevails. Prices and promotions in this catalog are valid for 30 days.

JFC International strives to bring you some of the most innovative products in the world. We promise you a 100% satisfaction guarantee! If for any reason you are not satisfied with your product just contact our return service at We will promptly issue you 100% refund to your credit card. If the product is damaged because of shipping we will promptly send out a new one as soon as we are notified at 

Is my credit card number secure?

We use Secure Socket Layer (SSL) an industry standard encryption method to protect the private and personal information that you send to us through our web site. The encryption that we use on this web site is from GeoTrust, which is a leading provider of digital trust services that enable businesses and consumers to engage in commerce and communications with confidence.Web browsers can operate in "normal" mode and in "secure" mode. You can tell which mode your browser is in by looking at the toolbar at the bottom of the browser window. If you see a broken key, or an open padlock, you are in normal mode. If the key is whole, or the padlock is closed, you are in "secure" mode.

How do I know if a Web site is secure?

In order to be accurate, we're going to get a bit detailed here. When buying something on the Internet, there are three things to check for:
  • * Data you send is strongly encrypted.
  • * The site you're doing business with is the site you think it is.
  • * The site you're doing business with processes your credit card and address information in a safe and responsible manner.
Points 1 and 2 are taken care of by SSL (Secure Sockets Layer) and a Digital Certificate. A digital certificate contains the name of a company, Web site (like web name here) or individual, along with a cryptographic key that can be used to encrypt information that must be sent to that individual. When your browser switches into secure mode, it asks the Web site to present its certificate. The browser decides whether or not it trusts the certificate by looking at who issued it. If the browser trusts the certificate, then it will encrypt all communications with that Web site, using the cryptographic key in the certificate.